Our Terms & Conditions

PAYMENTS

 

We accept all credit and debit cards over the phone. Once the transaction is complete we delete all records of your payment method. We do not store your credit or debit card details.

 

ERRORS

 

While we make every effort to maintain correct prices, they do sometimes fluctuate. Should a product be incorrectly priced on the website and is chosen in your order, we will not process your order and no charge will be taken from your card until we have contacted you.

We will inform you of the revised price and leave it for you to decide whether to continue with your order.

 

Delivery charges may vary depending on the weight and size of the product. We will always contact you first before sending the order. 

 

RETURNS, REFUNDS AND EXCHANGES POLICY

 

HOW TO RETURN AN ITEM

 

Your item must be in its original unused condition to be returned, with packaging, unless there is a manufacturer fault or defect. Your must return the item within 30 days of your purchase. We do not cover return postage costs. 

 

1. Please email sales@wiltonpets.co.uk to request a refund.

 

2. Mail your returned item to:

 

Wilton Pet Centre
95-97 Pound Lane/Bowers Gifford
Basildon,
Essex
SS13 2HN
United Kingdom.

 

3. Include in your package a signed letter stating the reason for your return and the original receipt.

 

RETURN EXCEPTIONS

 

Some items cannot be returned if they are opened.

 

Merchandise that has been used, or altered will not be accepted for return or exchange.

 

RESTOCKING FEE

 

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

EXCHANGES

 

If your item is in like new condition, you may exchange your item for a different size or colour. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

 

PLEASE REMEMBER TO CONTACT US IMMEDIATELY IF THERE IS A PROBLEM AND WE CAN ADVISE THE NEXT APPROPRIATE STEP

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Have A Question?

Call Us

01268 726216

Email Us

sales@wiltonpets.co.uk

Visit Us

95-97 Pound Ln,

Bowers Gifford,

Basildon

SS13 2HN